/* ===== Tokens ===== */
:root{
  --bg:#f1f4f9;--panel:#fff;--panel2:#f6f8fb;--ink:#0f172a;--ink2:#475569;--muted:#7b8aa0;--line:#e4e9f0;
  --brand:#2563eb;--brand2:#4f46e5;--brand-soft:#e9f0ff;--brand-ink:#1d4ed8;
  --ok:#059669;--ok-soft:#e3f6ee;--warn:#b45309;--warn-soft:#fff4dc;--bad:#dc2626;--bad-soft:#fdeaea;
  --bubble-in:#fff;--bubble-out:#2563eb;--chat-bg:#f4f6fa;
  --rail:#0b1324;--rail-ink:#8a97ae;
  --shadow:0 12px 32px rgba(15,23,42,.10);--shadow-sm:0 1px 2px rgba(15,23,42,.06);
  --r:10px;--font:Inter,"SF Pro Text","Segoe UI",system-ui,-apple-system,Roboto,Arial,sans-serif;
  color-scheme:light;
}
:root[data-theme="dark"]{
  --bg:#080d18;--panel:#0f1626;--panel2:#0b1120;--ink:#e7ecf6;--ink2:#aeb9cf;--muted:#6f7d96;--line:#1c2538;
  --brand:#4d8bff;--brand2:#7c6cff;--brand-soft:#14224a;--brand-ink:#9bbcff;
  --ok:#34d399;--ok-soft:#0e2d22;--warn:#f5b85a;--warn-soft:#33270f;--bad:#ff7b7b;--bad-soft:#3a1a1f;
  --bubble-in:#172033;--bubble-out:#2f6df0;--chat-bg:#0a1020;
  --rail:#060a14;--rail-ink:#7381a0;
  --shadow:0 14px 34px rgba(0,0,0,.55);--shadow-sm:0 1px 2px rgba(0,0,0,.5);
  color-scheme:dark;
}
@media(prefers-color-scheme:dark){
  :root:not([data-theme="light"]){
    --bg:#080d18;--panel:#0f1626;--panel2:#0b1120;--ink:#e7ecf6;--ink2:#aeb9cf;--muted:#6f7d96;--line:#1c2538;
    --brand:#4d8bff;--brand2:#7c6cff;--brand-soft:#14224a;--brand-ink:#9bbcff;
    --ok:#34d399;--ok-soft:#0e2d22;--warn:#f5b85a;--warn-soft:#33270f;--bad:#ff7b7b;--bad-soft:#3a1a1f;
    --bubble-in:#172033;--bubble-out:#2f6df0;--chat-bg:#0a1020;
    --rail:#060a14;--rail-ink:#7381a0;
    --shadow:0 14px 34px rgba(0,0,0,.55);--shadow-sm:0 1px 2px rgba(0,0,0,.5);color-scheme:dark;
  }
}

/* ===== Base ===== */
*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{height:100%}
body{margin:0;background:var(--bg);font:14px/1.45 var(--font);color:var(--ink);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.muted{color:var(--muted)}
::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:var(--line);border-radius:10px;border:2px solid var(--panel)}
.btn{border:0;border-radius:10px;background:var(--brand);color:#fff;padding:9px 15px;font-weight:600;transition:.15s;display:inline-flex;align-items:center;gap:6px}
.btn:hover{filter:brightness(1.08)}.btn:disabled{opacity:.5;cursor:not-allowed}
.btn.ghost{background:transparent;color:var(--ink2);border:1px solid var(--line)}.btn.ghost:hover{background:var(--panel2);filter:none}
.btn.sm{padding:7px 12px;font-size:13px}.btn.lg{padding:12px 18px;font-size:15px;justify-content:center}
.btn.ok{background:var(--ok-soft);color:var(--ok)}
.iconbtn{border:1px solid var(--line);background:var(--panel);border-radius:10px;width:36px;height:36px;color:var(--ink2)}
kbd{font:11px var(--font);border:1px solid var(--line);border-bottom-width:2px;border-radius:5px;padding:1px 6px;color:var(--muted);background:var(--panel2)}
select{height:34px;border:1px solid var(--line);border-radius:9px;background:var(--panel);padding:0 8px;color:var(--ink2)}

/* ===== Login ===== */
.login{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
.login-art{background:linear-gradient(145deg,var(--brand),var(--brand2));color:#fff;display:flex;flex-direction:column;justify-content:center;padding:8%;gap:8px}
.login-art h2{font-size:34px;line-height:1.15;margin:18px 0 6px;letter-spacing:-.8px}
.login-art p{opacity:.85;max-width:380px;margin:0}
.login form{display:flex;flex-direction:column;gap:14px;justify-content:center;padding:8% 10%;max-width:520px;width:100%;margin:auto}
.login h1{margin:0;font-size:28px;letter-spacing:-.6px}.login h1 span{color:var(--brand)}
.login label{font-size:12px;color:var(--muted);display:flex;flex-direction:column;gap:6px;font-weight:600}
.login input{height:44px;border:1px solid var(--line);border-radius:11px;padding:0 14px;background:var(--panel);outline:0;font-size:15px}
.login input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.login .err{color:var(--bad);font-size:13px;min-height:18px}
.logo{width:44px;height:44px;border-radius:14px;background:linear-gradient(135deg,var(--brand),var(--brand2));display:grid;place-items:center;color:#fff;font-weight:800;font-size:19px;flex:none;box-shadow:0 6px 16px rgba(66,99,235,.35)}
.logo.big{width:64px;height:64px;font-size:28px;background:rgba(255,255,255,.2);box-shadow:none}

/* ===== App shell ===== */
.app{height:100vh;height:100dvh;display:grid;grid-template-columns:72px 1fr;gap:0;padding:12px;min-height:0}
.app>.view{min-width:0;min-height:0}
.rail{background:var(--panel);border:1px solid var(--line);border-radius:18px 0 0 18px;border-right:0;display:flex;flex-direction:column;align-items:center;padding:14px 0;gap:8px}
.rail .logo{margin-bottom:12px}
.railbtn{position:relative;border:0;background:transparent;color:var(--muted);width:44px;height:44px;border-radius:13px;display:grid;place-items:center;transition:.15s}
.railbtn:hover{background:var(--panel2);color:var(--ink)}
.railbtn.active{background:var(--brand-soft);color:var(--brand)}
.railbtn.me{margin-top:6px;background:linear-gradient(135deg,var(--brand),var(--brand2));color:#fff;font-weight:700;font-size:13px}
.rail .spacer{flex:1}
.dotbadge{position:absolute;top:8px;right:9px;width:9px;height:9px;border-radius:50%;background:var(--bad);border:2px solid var(--panel)}

/* ===== Inbox layout ===== */
.view.inbox{display:grid;grid-template-columns:340px minmax(320px,1fr) 310px;min-height:0;position:relative}
.sidebar,.chat,.details{background:var(--panel);border:1px solid var(--line);min-width:0;min-height:0}
.sidebar{display:flex;flex-direction:column;border-right:0}
.chat{display:flex;flex-direction:column;position:relative}
.details{border-radius:0 18px 18px 0;border-left:1px solid var(--line);padding:18px 16px;overflow:auto}

.sidehead{padding:18px 16px 10px}
.brandrow{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}
.brand{font-weight:800;font-size:22px;letter-spacing:-.6px}
.pill{font-size:11px;font-weight:700;color:var(--ok);background:var(--ok-soft);padding:5px 9px;border-radius:20px}
.pill.off{color:var(--warn);background:var(--warn-soft)}
.search{height:40px;background:var(--panel2);border:1px solid var(--line);border-radius:11px;display:flex;align-items:center;padding:0 10px;gap:8px;color:var(--muted);transition:.15s}
.search:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft);background:var(--panel)}
.search input{border:0;outline:0;background:transparent;width:100%}
.filters{display:flex;flex-wrap:wrap;gap:5px;padding:4px 14px 10px}
.chip{border:1px solid var(--line);background:var(--panel);border-radius:20px;padding:6px 10px;color:var(--ink2);font-size:12px;white-space:nowrap;transition:.15s}
.chip:hover{background:var(--panel2)}
.chip.selected{background:var(--brand-soft);border-color:transparent;color:var(--brand-ink);font-weight:700}
.chip b{margin-left:2px;opacity:.75}
.subfilters{display:flex;gap:8px;padding:0 16px 12px;border-bottom:1px solid var(--line)}.subfilters select{flex:1;min-width:0;font-size:12px;height:32px}

.convo-list{overflow:auto;flex:1;min-height:0}
.convo{padding:13px 16px;display:flex;gap:12px;border-left:3px solid transparent;border-bottom:1px solid var(--line);cursor:pointer;transition:background .12s;position:relative}
.convo:hover{background:var(--panel2)}
.convo.active{background:var(--brand-soft);border-left-color:var(--brand)}
.avatar{width:44px;height:44px;border-radius:50%;display:grid;place-items:center;font-weight:700;flex:none;position:relative;color:#fff;font-size:15px}
.avatar.lg{width:72px;height:72px;font-size:24px}
.channel{position:absolute;right:-3px;bottom:-3px;width:18px;height:18px;border-radius:50%;border:2px solid var(--panel);display:grid;place-items:center;font-size:9px;color:#fff}
.convo-main{min-width:0;flex:1}
.convo-top{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.convo-name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.has-unread .convo-name{font-weight:800}
.time{font-size:11.5px;color:var(--muted);white-space:nowrap}
.has-unread .time{color:var(--brand);font-weight:700}
.preview{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.has-unread .preview{color:var(--ink);font-weight:500}
.convo-bottom{display:flex;justify-content:space-between;align-items:center;margin-top:7px;gap:6px}
.convo-tags{display:flex;gap:5px;overflow:hidden;align-items:center;min-width:0}
.tag{font-size:10.5px;border-radius:6px;padding:2px 7px;font-weight:600;white-space:nowrap;background:var(--brand-soft);color:var(--brand-ink)}
.sdot{width:7px;height:7px;border-radius:50%;flex:none;background:var(--ok)}.sdot.pending{background:#e8a317}.sdot.resolved{background:var(--muted)}.sdot.archived{background:var(--line)}
.badge{min-width:20px;height:20px;border-radius:10px;background:var(--brand);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center;padding:0 6px}
.empty{padding:44px 20px;text-align:center;color:var(--muted);font-size:13px}
.skel{display:flex;gap:12px;padding:14px 16px}.skel i{display:block;border-radius:8px;background:linear-gradient(90deg,var(--line),var(--panel2),var(--line));background-size:200% 100%;animation:sh 1.3s infinite}
.skel .c{width:44px;height:44px;border-radius:50%}.skel .l{flex:1;display:flex;flex-direction:column;gap:8px}.skel .l i{height:11px}.skel .l i:first-child{width:55%}
@keyframes sh{to{background-position:-200% 0}}

/* ===== Chat ===== */
.placeholder{margin:auto;text-align:center;color:var(--muted);padding:20px}
.ph-icon{width:76px;height:76px;border-radius:24px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;margin:0 auto 16px}.ph-icon svg{width:34px;height:34px}
.placeholder h3{margin:0 0 4px;color:var(--ink);font-size:17px}.placeholder p{margin:0}
.chathead{min-height:72px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 20px;gap:12px}
.person{display:flex;align-items:center;gap:12px;min-width:0}.pinfo{min-width:0}
.person strong{display:block;font-size:15.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sub{font-size:12.5px;color:var(--muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.actions{display:flex;gap:8px;align-items:center;flex:none}
.back,.detailsbtn{display:none}
.summary{margin:12px 20px 0;padding:12px 14px;border-radius:12px;background:var(--brand-soft);color:var(--brand-ink);font-size:13px;line-height:1.5;display:flex;gap:10px;justify-content:space-between}
.summary button{border:0;background:transparent;color:inherit;font-size:16px;align-self:flex-start}
.chatbody{flex:1;overflow:auto;padding:20px 5%;background:var(--chat-bg);min-height:0;scroll-behavior:smooth}
.date{text-align:center;color:var(--muted);font-size:11px;font-weight:700;letter-spacing:.6px;margin:18px 0 12px}
.date span{background:var(--panel);border:1px solid var(--line);border-radius:20px;padding:3px 12px}
.msgrow{display:flex;margin:2px 0;align-items:flex-end;gap:8px}.msgrow.out{justify-content:flex-end}
.msgrow.first{margin-top:12px}
.bubble{max-width:min(76%,540px);padding:9px 13px;border-radius:16px;background:var(--bubble-in);border:1px solid var(--line);box-shadow:var(--shadow-sm);line-height:1.5;overflow-wrap:anywhere;white-space:pre-wrap;animation:pop .18s ease-out}
@keyframes pop{from{opacity:0;transform:translateY(4px)}}
.out .bubble{background:var(--bubble-out);border-color:transparent}
.in .bubble{border-bottom-left-radius:5px}.out .bubble{border-bottom-right-radius:5px}
.msgrow:not(.last) .bubble{border-bottom-left-radius:16px;border-bottom-right-radius:16px}
.bubble.failed{border-color:var(--bad);background:var(--bad-soft)}
.msgmeta{font-size:10.5px;color:var(--muted);margin-top:3px;text-align:right;white-space:normal}
.msgmeta .err{color:var(--bad);cursor:pointer;margin-left:6px;font-weight:600;text-decoration:underline}
.msgmeta .errtxt{color:var(--bad);display:block}
.aitag{color:var(--brand);font-weight:700;margin-right:5px}
.att{font-size:12.5px;color:var(--brand-ink);display:block;margin-top:4px}
.jump{position:absolute;right:26px;bottom:170px;background:var(--brand);color:#fff;border:0;border-radius:20px;padding:7px 13px;font-weight:700;box-shadow:var(--shadow);z-index:3}

/* ===== Composer ===== */
.composer{padding:12px 18px 16px;border-top:1px solid var(--line);background:var(--panel)}
.replymode{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px;color:var(--muted);font-size:12px;gap:10px}
.replymode strong{color:var(--ink2)}.sugg{color:var(--brand);font-weight:600}
.windownote{margin-bottom:10px;background:var(--warn-soft);color:var(--warn);border-radius:10px;padding:9px 12px;font-size:12.5px;font-weight:500}
.composebox{border:1px solid var(--line);border-radius:14px;padding:10px 12px;background:var(--panel);position:relative;transition:.15s}
.composebox:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.composebox textarea{border:0;outline:0;resize:none;width:100%;min-height:26px;max-height:160px;background:transparent;line-height:1.5;display:block}
.composefoot{display:flex;align-items:center;justify-content:space-between;margin-top:6px}
.tools{display:flex;gap:4px;align-items:center}
.tools button{border:0;background:transparent;color:var(--muted);padding:6px;border-radius:8px;display:grid;place-items:center;transition:.12s}
.tools button:hover{background:var(--panel2);color:var(--brand)}
.tools button.ai{display:inline-flex;font-weight:700;font-size:12.5px;padding:6px 10px;color:var(--brand);background:var(--brand-soft)}
.sendwrap{display:flex;align-items:center;gap:10px}.count{font-size:11px;color:var(--muted)}.count.warn{color:var(--bad)}
.send{border:0;border-radius:10px;background:var(--brand);color:#fff;padding:9px 16px;font-weight:700;transition:.15s}
.send:hover{filter:brightness(1.1)}.send:disabled{opacity:.4;cursor:not-allowed}
.popover{position:absolute;bottom:100%;left:0;margin-bottom:8px;background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);z-index:6;max-height:260px;overflow:auto}
.popover.quick{width:min(380px,92vw)}
.popover.quick button{display:block;width:100%;text-align:left;border:0;background:transparent;padding:10px 12px;border-bottom:1px solid var(--line)}
.popover.quick button:last-child{border:0}.popover.quick button:hover,.popover.quick button.sel{background:var(--brand-soft)}
.popover.quick small{display:block;color:var(--muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.popover.emoji{display:grid;grid-template-columns:repeat(8,1fr);padding:8px;gap:2px;width:min(320px,92vw)}
.popover.emoji button{border:0;background:transparent;font-size:20px;border-radius:8px;padding:5px}.popover.emoji button:hover{background:var(--panel2)}

/* ===== Details ===== */
.detailhead{display:flex;justify-content:space-between;align-items:center;font-weight:800;margin-bottom:14px}
.profile{text-align:center;padding:6px 0 18px;border-bottom:1px solid var(--line)}
.profile .avatar{margin:0 auto 12px}
.profile strong{font-size:16px;display:block}.profile p{margin:3px 0 8px;color:var(--muted);font-size:13px}
.detailsection{padding:15px 0;border-bottom:1px solid var(--line)}.detailsection:last-child{border:0}
.detailtitle{font-size:11px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.8px;margin-bottom:10px}
.info{display:flex;justify-content:space-between;gap:10px;margin:8px 0;font-size:13px}
.info span:first-child{color:var(--muted)}.info span:last-child{font-weight:600;text-align:right;overflow-wrap:anywhere}
.detailsection select,.detailsection input.field{width:100%;height:36px;margin-bottom:6px}
.detailsection input.field{border:1px solid var(--line);border-radius:9px;background:var(--panel);padding:0 10px;outline:0}
.detailsection input.field:focus{border-color:var(--brand)}
.tags-wrap{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}
.tag.rm{cursor:pointer;padding:3px 8px}.tag.rm:hover{filter:brightness(.92)}.tag.rm:after{content:" ×";opacity:.6}
.noteitem{background:var(--warn-soft);border-radius:10px;padding:10px 11px;color:var(--ink2);font-size:12.5px;line-height:1.5;margin-bottom:8px;white-space:pre-wrap}
.noteitem small{display:block;color:var(--muted);margin-top:4px;font-size:11px}
.noteform{display:flex;gap:6px;align-items:flex-end}
.noteform textarea{flex:1;border:1px solid var(--line);border-radius:10px;padding:8px 10px;resize:none;height:56px;background:var(--panel);outline:0}
.noteform textarea:focus{border-color:var(--brand)}
.nodata{color:var(--muted);font-style:italic;font-weight:400!important}
.statuspill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;padding:4px 10px;border-radius:20px;background:var(--ok-soft);color:var(--ok)}
.statuspill.pending{background:var(--warn-soft);color:var(--warn)}.statuspill.resolved,.statuspill.archived{background:var(--panel2);color:var(--muted)}

/* ===== Pages (contactos / reportes) ===== */
.view.page{background:var(--panel);border:1px solid var(--line);border-radius:0 18px 18px 0;padding:26px 30px;overflow:auto}
.pagehead{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.pagehead h1{margin:0;font-size:24px;letter-spacing:-.5px}.pagehead p{margin:3px 0 0}
.pagehead .search{width:min(320px,100%)}
.tablewrap{border:1px solid var(--line);border-radius:14px;overflow:hidden}
table{width:100%;border-collapse:collapse}
th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.7px;color:var(--muted);padding:12px 16px;background:var(--panel2)}
td{padding:12px 16px;border-top:1px solid var(--line);font-size:13.5px}
tbody tr{cursor:pointer;transition:.12s}tbody tr:hover{background:var(--panel2)}
.cell{display:flex;align-items:center;gap:12px}.cell .avatar{width:36px;height:36px;font-size:13px}
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;margin-bottom:18px}
.card{border:1px solid var(--line);border-radius:14px;padding:16px 18px;background:var(--panel)}
.card .k{font-size:12px;color:var(--muted);font-weight:600}.card .v{font-size:30px;font-weight:800;letter-spacing:-1px;margin-top:4px}
.card .v small{font-size:13px;font-weight:600;color:var(--muted);letter-spacing:0}
.grid2{display:grid;grid-template-columns:2fr 1fr;gap:14px}
.card h3{margin:0 0 14px;font-size:14px}
.bars{display:flex;align-items:flex-end;gap:8px;height:170px}
.barcol{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end;min-width:0}
.bargroup{display:flex;gap:3px;align-items:flex-end;width:100%;flex:1}
.bargroup i{flex:1;border-radius:5px 5px 0 0;background:var(--brand);min-height:2px;transition:height .4s}.bargroup i.o{background:var(--brand2);opacity:.55}
.barcol span{font-size:10.5px;color:var(--muted)}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:12px}.legend b{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px;background:var(--brand)}.legend b.o{background:var(--brand2);opacity:.55}
.hrow{margin:12px 0}.hrow .hl{display:flex;justify-content:space-between;font-size:13px;margin-bottom:5px}
.hbar{height:8px;border-radius:6px;background:var(--panel2);overflow:hidden}.hbar i{display:block;height:100%;border-radius:6px;background:var(--brand)}

/* ===== Modal / toast ===== */
.modal{position:fixed;inset:0;background:rgba(8,12,24,.55);backdrop-filter:blur(3px);display:grid;place-items:center;z-index:30;padding:16px}
.modal .box{background:var(--panel);border:1px solid var(--line);border-radius:18px;padding:24px;width:min(520px,100%);max-height:85vh;overflow:auto;box-shadow:var(--shadow)}
.modal h2{margin:0 0 14px;font-size:18px}
.acct{display:flex;justify-content:space-between;gap:10px;padding:13px 0;border-bottom:1px solid var(--line);font-size:13.5px}
.acct small{color:var(--muted);display:block;margin-top:3px}
.dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;background:var(--muted)}.dot.connected{background:var(--ok)}.dot.error{background:var(--bad)}
.toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%,20px);background:var(--ink);color:var(--bg);padding:11px 18px;border-radius:12px;box-shadow:var(--shadow);opacity:0;pointer-events:none;transition:.25s;z-index:50;max-width:90vw}
.toast.show{opacity:1;transform:translate(-50%,0)}

/* ===== Responsive ===== */
@media(max-width:1180px){
  .view.inbox{grid-template-columns:320px minmax(300px,1fr)}
  .chat{border-radius:0 18px 18px 0}
  .detailsbtn{display:inline-block}
  .details{display:none;border-radius:0}
  .details.open{display:block;position:fixed;right:0;top:0;bottom:0;width:min(340px,100%);z-index:25;box-shadow:var(--shadow)}
}
@media(max-width:760px){
  .login{grid-template-columns:1fr}.login-art{display:none}
  .app{grid-template-columns:1fr;grid-template-rows:1fr 58px;padding:0;gap:0}
  .rail{grid-row:2;flex-direction:row;border-radius:0;border:0;border-top:1px solid var(--line);padding:0 6px;justify-content:space-around;gap:0;order:2}
  .rail .logo,.rail .spacer,#btnSound,#btnTheme{display:none}
  .railbtn{width:42px;height:42px}.railbtn.me{margin:0}
  .app>.view{grid-row:1}
  .view.inbox{display:block}
  .sidebar,.chat{height:100%;border:0;border-radius:0}
  .chat{display:none}
  .app.showchat .sidebar{display:none}.app.showchat .chat{display:flex}
  .app.showchat .rail{display:none}.app.showchat{grid-template-rows:1fr}
  .back{display:inline-block}
  .chathead{padding:0 12px;min-height:64px}.chatbody{padding:16px 12px}.bubble{max-width:86%}
  .actions .btn.ghost{display:none}
  .view.page{padding:18px 14px;border-radius:0;border:0}
  .grid2{grid-template-columns:1fr}
  .jump{bottom:150px}
  table .hide-sm{display:none}
}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

a.railbtn,a.logo{text-decoration:none}
a.railbtn{color:var(--muted)}a.railbtn.active{color:var(--brand)}

.avatar img{position:absolute;inset:0;width:100%;height:100%;border-radius:50%;object-fit:cover}
.avatar.has-photo{background:var(--panel2)!important}
.avatar .channel{z-index:1}

/* =====================================================================
   Best Inbox · tema profesional (sobrescribe estilos base)
   ===================================================================== */
body{font-size:14px;letter-spacing:-.005em;line-height:1.5}
h1,h2,h3{letter-spacing:-.02em}
.btn{border-radius:8px;box-shadow:0 1px 0 rgba(255,255,255,.12) inset,0 1px 2px rgba(37,99,235,.25);font-weight:600}
.btn.ghost{box-shadow:none;background:var(--panel)}
.iconbtn{border-radius:8px}
select{border-radius:8px}

/* ---- Estructura a pantalla completa ---- */
.app{padding:0;grid-template-columns:68px 1fr;background:var(--panel)}
.rail{background:var(--rail);border:0;border-radius:0;gap:6px;padding:14px 0 14px}
.rail .logo{margin-bottom:14px}
.logo{border-radius:11px;background:linear-gradient(135deg,var(--brand),var(--brand2));box-shadow:0 4px 14px rgba(37,99,235,.45);font-size:18px}
.railbtn{color:var(--rail-ink);border-radius:10px;width:42px;height:42px}
a.railbtn{color:var(--rail-ink)}
.railbtn:hover,a.railbtn:hover{background:rgba(255,255,255,.07);color:#fff}
.railbtn.active,a.railbtn.active{background:rgba(255,255,255,.1);color:#fff}
.railbtn.active:before{content:"";position:absolute;left:-13px;top:10px;bottom:10px;width:3px;border-radius:0 3px 3px 0;background:var(--brand)}
.railbtn.me{background:linear-gradient(135deg,var(--brand),var(--brand2));color:#fff}
.dotbadge{border-color:var(--rail)}

.view.inbox{grid-template-columns:360px minmax(340px,1fr) 320px}
.sidebar,.chat,.details{border:0;border-radius:0;background:var(--panel)}
.sidebar{border-right:1px solid var(--line)}
.details{border-left:1px solid var(--line);padding:0}
.view.page{border:0;border-radius:0;background:var(--bg);padding:28px 36px}
.view.wfpage{background:var(--panel);padding:0}

/* ---- Lista de conversaciones ---- */
.sidehead{padding:18px 18px 8px}
.brandrow{margin-bottom:12px}
.brand{font-size:20px;font-weight:750;letter-spacing:-.03em}
.pill{border-radius:20px;font-size:11px;padding:4px 9px}
.search{height:38px;border-radius:9px;background:var(--panel2)}
.filters{padding:6px 18px 8px;gap:4px;border-bottom:1px solid var(--line);margin-top:4px}
.chip{border:0;background:transparent;color:var(--ink2);border-radius:8px;padding:6px 10px;font-weight:550;font-size:12.5px}
.chip:hover{background:var(--panel2)}
.chip.selected{background:var(--brand-soft);color:var(--brand-ink);font-weight:650}
.subfilters{padding:10px 18px;border-bottom:1px solid var(--line)}
.subfilters select{background:var(--panel2);border-color:transparent;height:30px;font-size:12px}
.convo{padding:12px 18px;border-left:0;border-bottom:1px solid var(--line);gap:12px}
.convo.active{background:var(--brand-soft);box-shadow:inset 3px 0 0 var(--brand)}
.convo:hover:not(.active){background:var(--panel2)}
.avatar{box-shadow:0 0 0 1px rgba(15,23,42,.06) inset}
.convo-name{font-weight:620;font-size:14px}
.preview{font-size:13px}
.tag{border-radius:5px;font-weight:600;letter-spacing:0}
.badge{background:var(--brand);min-width:19px;height:19px;font-size:10.5px}

/* ---- Chat ---- */
.chathead{min-height:68px;padding:0 22px;background:var(--panel)}
.person strong{font-size:15px;font-weight:650}
.chatbody{padding:22px 6%;background:var(--chat-bg)}
.date span{background:transparent;border:0;color:var(--muted);font-weight:650;letter-spacing:.08em;font-size:10.5px}
.bubble{border-radius:14px;padding:9px 13px;box-shadow:0 1px 1px rgba(15,23,42,.04);max-width:min(74%,560px)}
.in .bubble{background:var(--bubble-in);border:1px solid var(--line)}
.out .bubble{background:linear-gradient(135deg,var(--bubble-out),var(--brand2));border:0;color:#fff;box-shadow:0 2px 8px rgba(37,99,235,.25)}
.out .msgmeta{color:rgba(255,255,255,.78)}
.out .aitag{color:#dbe6ff}
.out .bubble.failed{background:var(--bad-soft);color:var(--ink);box-shadow:none;border:1px solid var(--bad)}
.out .bubble.failed .msgmeta{color:var(--muted)}
.msgmeta{font-size:10.5px}
.composer{padding:12px 22px 18px;border-top:1px solid var(--line)}
.composebox{border-radius:12px;box-shadow:var(--shadow-sm)}
.send{border-radius:8px;padding:9px 18px;background:linear-gradient(135deg,var(--brand),var(--brand2))}
.tools button.ai{border-radius:8px}
.placeholder .ph-icon{border-radius:20px}

/* ---- Panel de detalles ---- */
.detailhead{padding:18px 20px 0;margin:0 0 6px;font-size:12px;text-transform:uppercase;letter-spacing:.09em;color:var(--muted)}
.profile{padding:14px 20px 20px;background:linear-gradient(180deg,var(--panel2),var(--panel));border-bottom:1px solid var(--line)}
.detailsection{padding:16px 20px}
.detailtitle{letter-spacing:.09em}
.details>.detailhead~.detailsection:last-child{border:0}

/* ---- Páginas (contactos, reportes, equipo, conocimiento) ---- */
.pagehead{margin-bottom:22px}
.pagehead h1{font-size:24px;font-weight:750;letter-spacing:-.03em}
.tablewrap{background:var(--panel);border-radius:12px;box-shadow:var(--shadow-sm)}
th{background:var(--panel2);font-size:10.5px;letter-spacing:.09em}
.card,.kcard,.acard,.wf-card{border-radius:12px;box-shadow:var(--shadow-sm);background:var(--panel)}
.card .v{font-weight:750}
.kcard h3,.card h3{font-size:15px}
.runpill{border-radius:20px}

/* ---- Modal / aviso ---- */
.modal .box{border-radius:16px;border:1px solid var(--line)}
.toast{border-radius:10px;background:var(--ink);color:var(--bg)}

/* ---- Login ---- */
.login{grid-template-columns:1.15fr 1fr;background:var(--panel)}
.login-art{background:radial-gradient(1200px 600px at 10% 0%,rgba(124,108,255,.55),transparent 60%),radial-gradient(900px 500px at 100% 100%,rgba(37,99,235,.6),transparent 60%),#0b1324;padding:9%}
.login-art h2{font-size:38px;line-height:1.12;letter-spacing:-.035em}
.login-art p{opacity:.78;font-size:16px}
.logo.big{width:60px;height:60px;border-radius:17px;font-size:27px;background:linear-gradient(135deg,var(--brand),var(--brand2));box-shadow:0 10px 30px rgba(37,99,235,.5)}
.login form{max-width:440px}
.login h1{font-size:30px;letter-spacing:-.04em}
.login input{border-radius:10px;height:46px}
.btn.lg{height:46px;border-radius:10px}

/* ---- Editor de workflows ---- */
.wf-top,.wf-bottom,.wf-palette,.wf-config{background:var(--panel)}
.pal-item{border-radius:10px}
.wf-run{border-radius:10px;background:linear-gradient(135deg,#059669,#10b981)}

@media(max-width:1180px){.view.inbox{grid-template-columns:340px minmax(300px,1fr)}.details{padding:0}}
@media(max-width:760px){
  .app{grid-template-columns:1fr;grid-template-rows:1fr 58px}
  .rail{border-top:1px solid rgba(255,255,255,.08);flex-direction:row;padding:0 6px}
  .railbtn.active:before{display:none}
  .view.page{padding:18px 14px}
  .login{grid-template-columns:1fr}
}
.filters{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}
.chip{padding:6px 8px;font-size:12px;white-space:nowrap;flex:none}

/* ---- Origen del mensaje (canal y cuenta) ---- */
.chico{display:inline-grid;place-items:center;border-radius:50%;color:#fff;flex:none}
.chico svg{display:block}
.avatar .channel{background:transparent!important;border:2px solid var(--panel);width:20px;height:20px;padding:0;right:-4px;bottom:-4px}
.avatar .channel .chico{width:16px!important;height:16px!important}
.convo.active .avatar .channel{border-color:var(--brand-soft)}
.source{display:flex;align-items:center;gap:6px;margin-top:5px;font-size:11.5px;color:var(--muted);white-space:nowrap;overflow:hidden}
.source span{overflow:hidden;text-overflow:ellipsis}
.chtabs{display:flex;gap:6px;padding:10px 18px 0;overflow-x:auto;scrollbar-width:none}
.chtabs button{display:flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--panel);border-radius:8px;padding:5px 9px;font-size:12px;font-weight:600;color:var(--ink2);flex:none;transition:.12s}
.chtabs button b{font-weight:700;color:var(--muted);font-size:11px}
.chtabs button:hover{background:var(--panel2)}
.chtabs button.on{border-color:var(--brand);background:var(--brand-soft);color:var(--brand-ink)}
.chtabs button.on b{color:var(--brand-ink)}
.chtabs button.empty:not(.on){opacity:.5}
.chtabs .g{width:14px;height:14px;border-radius:50%;display:inline-block}
.chtabs .g.ig{background:linear-gradient(45deg,#f9a03b,#e1306c 55%,#833ab4)}
.chtabs .g.wa{background:#20b66b}.chtabs .g.ms{background:#3976df}
.subfilters select{flex:1}
.via{display:inline-flex;align-items:center;gap:6px;margin-left:10px;padding:2px 9px 2px 4px;border-radius:20px;background:var(--panel2);border:1px solid var(--line);color:var(--ink2);font-weight:600;font-size:11.5px;vertical-align:middle}
.via i{font-style:normal;color:var(--muted)}
.viapill{display:inline-flex;align-items:center;gap:7px;padding:3px 10px 3px 4px;border-radius:20px;background:var(--panel2);border:1px solid var(--line);font-size:12px;font-weight:600;color:var(--ink2)}
@media(max-width:760px){.via{display:none}}
.chtabs{flex-wrap:wrap;overflow:visible;gap:5px}
.chtabs button{padding:4px 8px;font-size:11.5px}
.chathead .sub{white-space:normal;overflow:visible;display:flex;flex-wrap:wrap;align-items:center;gap:4px 8px}
.chathead .via{margin-left:0}
.chathead{padding:10px 22px;min-height:72px;flex:none}


/* ---- Logo y marca de agua ---- */
.logo,.logo.big{background:none!important;box-shadow:none!important;padding:0;overflow:visible}
.logo img{width:100%;height:100%;display:block;border-radius:12px;box-shadow:0 4px 14px rgba(37,99,235,.45)}
.logo.big img{border-radius:18px;box-shadow:0 10px 30px rgba(0,0,0,.4)}
.placeholder{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;user-select:none}
.placeholder .watermark{width:min(300px,46vw);aspect-ratio:1;margin-bottom:10px;background:var(--ink);opacity:.07;
  -webkit-mask:url(/img/logo-mark.svg) center/contain no-repeat;mask:url(/img/logo-mark.svg) center/contain no-repeat}
:root[data-theme="dark"] .placeholder .watermark{opacity:.1}
.placeholder h3{font-size:15px;color:var(--muted);font-weight:600}
.placeholder p{font-size:13px;opacity:.8}